Life after e-culture: It is time to leave behind an outdated model of communication that favours the production of one-way messages over genuine interaction and participation. Thanks to the “sender-to-receiver” model that dominates today’s communication, the world is awash in print, and ads, and packaging, and email spam, that nobody, except the client, asked for. A technology-driven “point-to-mass” mentality dominates product development, too — which is why brand intrusion, semiotic pollution, and pointless products, despoil our perceptual and physical landscape.
Our business models in design also have to change. The idea of a self-contained design project — of “signing off”, when a design is finished — make no sense in a world whose systems don’t stop changing. Think of your own website: it needs attention constantly, like a child, or a garden. Today’s project-based business model in design is like a water company that delivers a bucket of water to your door and pronounces its mission accomplished. We need to evolve new business models for design — that enable design to operate as a continuous service, not as manufacturing process.